Last updated: October 2026
Article 1 — Purpose
These Terms of Service govern use of the services offered through the SOANI mobile application. They form an agreement between the SOANI publisher and each user. Accessing or using the application means accepting these terms without reservation. A person who does not accept them must stop using the application.
Article 2 — Legal information
SOANI is published by SOANI, registered with the Trade and Companies Register under number 109026989, with its registered office at 47 rue Vivienne, 75002 Paris, France.
- Publication director: Ibouasmen Céline.
- Support: contact@soani-app.com.
- Data host: one.com Group AB, Carlsgatan 3, 211 20 Malmö, Sweden.
Article 3 — Access and services
SOANI can be downloaded free of charge from official app stores and provides:
- Matching: host families and au pair candidates can register, create profiles, find compatible profiles and communicate.
- Administrative coordination: secure document storage and progress tracking for visas, au pair contracts and supporting documents.
- Shared coordination: planning tools and activity suggestions for daily household organisation.
- Family onboarding: an automated Welcome Book that supports integration into the household.
- Smooth Arrival Pack: access to selected partner services, including SIM cards, insurance and language courses.
A compatible smartphone and internet connection are required. The user is responsible for device, internet and mobile-data costs.
Article 4 — Registration and eligibility
Host families: an adult seeking an au pair to care for children in their household may register. A family must first ensure that it meets the legal requirements for hosting an au pair in its country.
Au pair candidates: a person who meets the applicable age criteria, up to 30 years old, and is personally seeking a host family may register. A minor approaching the age of majority must have written consent from their legal representatives.
Accurate information: every user must provide accurate information consistent with official identity documents. SOANI may carry out checks and request supporting documents.
Article 5 — The nature of SOANI's service
SOANI acts only as a technical platform that allows prospective au pairs and host families to connect independently. It does not guarantee a successful match, active availability or the truth of user statements. A host family and au pair are solely responsible for all subsequent arrangements and for entering into their agreement. SOANI is not a party, employer or traditional placement agency.
Article 6 — Rules and prohibited conduct
- Personal use: SOANI may be used only for a user's own search. Creating profiles or searching on behalf of another person is prohibited.
- Confidentiality: contact details and messages shared through the application must remain confidential and may not be disclosed or published elsewhere.
- No advertising: commercial advertising and promotion of other agencies or unauthorised third-party services are prohibited in profiles and messages.
Article 7 — Inactive accounts
To maintain service quality, a profile that remains inactive for an extended period may be hidden, disabled or deleted in accordance with GDPR requirements.
Article 8 — Personal data and GDPR
The application processes personal and administrative data. Users have rights of access, correction, deletion and objection under the GDPR and French data-protection law. These rights can be exercised in account settings or by contacting support.
Article 9 — Liability
Information about administrative procedures and visas is provided for general information. SOANI is not responsible when administrative or legal requirements change. The publisher is not liable for disputes between a family and an au pair or for malicious software affecting a user's device.
Article 10 — Third-party links and services
The Smooth Arrival Pack may contain links to or integrate third-party services. SOANI does not control those providers and is not responsible for their content or practices.
Article 11 — Term and termination
This agreement continues for an indefinite period. The user may delete their account at any time in the application. SOANI may suspend or exclude a user who breaches these terms.
Article 12 — Governing law and jurisdiction
These terms are governed by French law. If a dispute cannot be resolved amicably, it falls within the exclusive jurisdiction of the competent French courts.