Last updated: October 2026
1. Introduction and data controller
SOANI, registered with the Trade and Companies Register under number 109026989 and having its registered office at 47 rue Vivienne, 75002 Paris, France, is committed to protecting privacy and personal data.
This policy explains how SOANI collects, uses and protects personal data when you use the SOANI mobile application.
For data-protection questions or to exercise your rights, contact contact@soani-app.com.
2. Purposes and legal bases under the GDPR
- Consent — Article 6(1)(a): for specific optional purposes, such as receiving partner offers, enabling optional functionality or using certain tracking technologies.
- Performance of a contract — Article 6(1)(b): to create accounts and provide profiles, matching, messaging and other requested services.
- Legal obligation — Article 6(1)(c): when law or competent fiscal or administrative authorities require data to be retained or disclosed.
- Legitimate interests — Article 6(1)(f): to protect application security, prevent fraud, maintain technical stability and improve services.
3. Categories of data collected
- Registration and account data: name, date of birth, email address, telephone number and password.
- Profile and matching data: profile photographs, descriptions, search criteria, preferences and information about a host household or an au pair's background.
- Administrative documents: documents submitted for relocation procedures or profile verification, including identity documents, visas and au pair agreements.
- Communications: messages exchanged between families and au pairs through the application and exchanges with support.
- Technical data: IP address, connection data, device type, operating system, technical identifiers and error reports needed to operate the application.
4. Third-party tools, analytics and social sign-in
Google, Apple or Facebook sign-in: if you choose a third-party account, that provider sends the authentication information required under your privacy settings.
Audience and performance measurement: SOANI may use analytics and performance tools to measure reliability and improve the experience, based on consent or a legitimate technical interest as applicable.
External content: displaying third-party content, such as video tutorials, may cause the provider to process technical data.
5. Recipients and international transfers
- Service providers: carefully selected technical providers process data under confidentiality and security obligations.
- Other users: only public profile elements needed for matching, such as first name, photographs, criteria and descriptions, are visible to registered users. Private contact details are not publicly displayed.
- Smooth Arrival Pack partners: data is shared with commercial partners only when the user requests an offer or expressly consents.
- Transfers outside the EEA: where global providers process data outside the European Economic Area, SOANI uses GDPR-compliant safeguards such as standard contractual clauses or recognised protection frameworks.
6. Retention periods
- Account and profile data: kept while the account is active, then deleted or anonymised within three years after the last activity or account closure.
- Conversations and messages: kept for no more than six months after the last interaction and then automatically purged.
- Administrative documents: deleted when the account is closed or upon request, unless law requires retention.
- Technical logs: kept for a limited period, generally seven to thirty days, for security and incident resolution.
7. Your GDPR rights
- Access and correct your personal data.
- Request erasure of your account and data.
- Restrict or object to certain processing.
- Receive your data in a structured, machine-readable format.
- Withdraw consent at any time where processing relies on consent.
Exercise these rights in the application settings or by emailing contact@soani-app.com.
8. Complaints
If you believe your rights have not been respected after contacting SOANI, you may complain to a competent data-protection authority, including the French CNIL.
9. Data security
SOANI applies appropriate technical and organisational safeguards, including HTTPS/TLS encryption in transit, secure authentication and restricted access, to protect data against loss, destruction, alteration and unauthorised access.
10. Policy changes
SOANI may update this policy to reflect legal, regulatory or functional changes. The version published in the application is the version currently in force.