SOANI People · Cultures · Brighter Tomorrows
How it works Meaningful matching Shared experience Trust & guidance
Legal
Information and policies Disclaimer & Limitation of Liability Legal Mentions Privacy Policy Terms & Conditions Terms of Sale & Subscription (CGV)
EN
Language

SOANI legal information

Terms of Sale & Subscription (CGV)

Clear information for au pairs, host families and everyone who uses SOANI.

Last updated: October 2026

1. Purpose and scope

These Terms of Sale and Subscription govern all subscription offers and paid services available in the SOANI mobile application. Purchasing a paid subscription means that the user fully accepts these terms.

2. Paid offers and services

SOANI offers several service levels, including monthly, quarterly and annual subscriptions and specific passes. These plans may provide advanced matching features and increased profile visibility. The features included in each plan are shown in the application before purchase.

3. Prices and currencies

  • Displayed prices: subscription and paid-service prices include applicable taxes. They are shown in the user's local currency or the currency used by the country configured in their Apple App Store or Google Play Store account.
  • Price changes: SOANI may change its prices at any time. A new price applies to future subscriptions or to the next automatic renewal. The applicable store informs the user of the current terms before payment is confirmed.

4. Payment

  • Subscriptions are purchased and managed through Apple App Store or Google Play Store and are also subject to the relevant store's terms of sale.
  • Payment is due immediately when the order is placed. The user confirms that they are authorised to use the selected payment method.

5. Subscription term and automatic renewal

  • Term: a subscription runs for the monthly, quarterly or annual period shown when it is purchased.
  • Automatic renewal: unless the user cancels before the current period ends, the subscription renews automatically for the same period at the standard price then in effect.
  • Renewal conditions are communicated through the usual channels or by Apple App Store or Google Play Store.

6. Right of withdrawal

  • Under Article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to digital content supplied without a physical medium when performance begins with the user's express agreement and express waiver of that right.
  • When a user receives immediate access to paid application services after purchase, they expressly waive the right of withdrawal.

7. Cancelling a subscription

  • The user may cancel at any time through the application account settings or through the subscription settings of the Apple or Google account used for purchase.
  • Cancellation takes effect at the end of the current subscription period. No prorated refund is issued for a period already started, unless mandatory law requires otherwise.

8. Billing

Purchase receipts and invoices for subscriptions are available from the user's store account or are sent by email after the transaction.

Information and policies
Disclaimer & Limitation of Liability Legal Mentions Privacy Policy Terms & Conditions Terms of Sale & Subscription (CGV)
SOANI People · Cultures · Brighter Tomorrows

Thoughtful tools for meaningful cultural exchanges, from the first introduction to daily life together.

Explore

How it works Meaningful matching Shared experience Trust & guidance

Legal

Disclaimer & Limitation of Liability Legal Mentions Privacy Policy Terms & Conditions Terms of Sale & Subscription (CGV) Request account deletion

Contact

contact@soani-app.com Available in English and Italian
© 2026 SOANI People · Cultures · Brighter Tomorrows